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Help

Need help and can’t find the solution below? Click here to contact our support team.

For help with the Oxford Phonics World: School Edition app, please see the App Guide.

How do I redeem my code(s)?

Sign in to your account and go to the Redeem Codes page. Then enter your code. You can add a new user or assign your code to an existing user. If you have more than one code, repeat the process for each code.

How do I reassign a code?

Need to assign a code to a different user? Go to the Manage Users and Codes page and select Edit next to the user whose code you want to reassign. You can then choose to remove the user’s code or add an unassigned code to the user. As long as the code has not expired, you can remove and reassign it as many times as you like.

I’ve forgotten my password. What should I do?

Go to the Password Reset Request page and enter your email address.

How do I change my password?

Sign in to your account and go to the My Account page. There, you can choose to update your profile or change your password.