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Please check your spam folder and email settings – if you want the confirmation email to be resent with a new confirmation link, please attempt to sign in to the website with the email address and password you entered when you signed up for an account. A message will be displayed confirming a new confirmation email was sent.

Message: Code already Redeemed

An Oxford Phonics World: School edition code can only be redeemed once – if you have already redeemed it on a different account, you will not be able to redeem it again.

Message: Invalid Code

Please be sure you are entering a code from Levels 1, 2 or 3 of the Oxford Phonics World series. Go here for the e-books for Levels 4 and 5 of the Oxford Phonics World.

Please check the following:

• You are typing in the correct password – if you can’t remember your password, you can reset it here. Even if you are sure you have the right password, please try resetting it and then try logging in with the new email and password combination.
• You have confirmed your account using the email that was sent to you when you signed up for an account. If you did not receive it, please check your spam folder and email settings.

Please check the following:

• You are typing in the correct password – if you can’t remember your password, you can reset it here.
• You have confirmed your account using the email that was sent to you when you signed up for an account – if you did not recieve it, please check your spam folder and email settings.
• You have added a user and they have a valid code assigned to them – you can check the status of your users and codes by signing in and going to the Manage Users and Codes page.
• You have signed up for an Oxford Phonics World: School edition account – if not, you can sign up here.

Sign in to your account and go to the My Account page. There, you can choose to update your profile or change your password.

Go to the Password Reset Request page and enter your email address.

Sign in to your account and go to the Redeem Codes page. Then enter your code – you can add a new user or assign your code to an existing user. If you have more than one code, repeat the process for each code.

You can get a free code from the Access Card attached to the inside front cover of the latest edition of Level 1, 2 or 3 of the Oxford Phonics World student books which can be used to unlock access in the Oxford Phonics World: School Edition app on iOS and Android. The Oxford Phonics World books can be bought at all good bookshops and online.

No. However, if you’re not able to get hold of the latest edition of the book, then the Personal Edition of the Oxford Phonics World app is also available. The first unit of each level is free and subsequent units can be purchased via in-app purchase. You can download it here.

Need to assign a code to a different user? Go to the Manage Users and Codes page and select Edit next to the user whose code you want to reassign. You can then choose to remove the user’s code or add an unassigned code to the user. As long as the code has not expired, you can remove and reassign it as many times as you like.

Unfortunately, a code can only be assigned to a single child at a time – please see How do I reassign a code? for more info.

A code from a book can only be used to access a single level: the same level as that of the book.

You can reset the progress of your child by completing the following steps:

1. If you are not signed in to the website, Sign In here.
2. Go to Manage Users and Codes and select “Edit” on your child’s name.
3. Select “Reset User Progress” at the bottom of screen.
4. Open the Oxford Phonics World: School Edition app and go to “Grown–Ups”.
5. Select “Users” in the top left of the screen.
6. Select your child’s name and their progress will be reset.

A code from a book can only be used to access a single level: the same level as that of the book.

Please check the following:

• You have updated the app to the latest version
• The Mute function at the bottom left of the Main Menu screen has not been activated.
• The audio is not muted on your device. You can also try restarting the app and restarting the device.

To switch between users, tap the Grown-Ups tab and then select Users in the top left corner. You can then choose from the users registered to your account.